Frequently Asked Questions

BUYING ONLINE

How can I place my order?

You can add products to cart on our website, contact us on Facebook, or drop us a message over WhatsApp. We’ll just need your Name, Phone # and Delivery Address and one of our Customer Care Representatives will confirm your order.

Can I change or amend my order once it has been placed?

If your order hasn’t already been dispatched, we may be able to make changes to your order. Please get in touch with our customer service team as soon as possible and we’ll be happy to help in any way we can.

How can I pay for my order?

We offer multiple payment options for your convenience! You can pay Cash on Delivery (COD) when your order arrives, or you can choose to pay securely online using your credit or debit card through our trusted payment partner, bSecure, which accepts Visa, MasterCard, and many other cards.

How can I sample a new fragrance before purchasing online?

We offer a convenient way to try our fragrances! With every order, you’ll receive 1 complimentary tester of your choice, allowing you to experience a new scent. Additionally, you can explore our 4 Tester Sets, available for a very nominal price, so you can discover multiple fragrances from the comfort of your home.

Can I get a discount?

Yes! Right now, we have discounts on multiple products, with savings of up to 50%. Be sure to explore our product pages for the latest offers. Plus, we frequently run special event-based discounts for our customers. To stay updated, make sure to subscribe to our email newsletter and follow us on social media for future deals and updates.

DELIVERY

Do you deliver outside Pakistan?

Currently, we do not offer delivery outside of Pakistan. Stay tuned, as we may expand our services in the future!

What are the delivery charges?

We offer free delivery across Pakistan! You can enjoy this benefit on all your purchases, courtesy of Al Rija Fragrance.

How do I track my order?

You can easily track your order using Leopard Courier. Once your order is shipped, you will receive a confirmation message with your tracking ID. Simply enter this ID on Leopard’s tracking page to stay updated on your order status.

When will my order be delivered?

Delivery Timings:
For Karachi - 2-3 working days.
Outside Karachi - 3-5 working days.