Exchange & Return Policy

We offer a 7-day exchange policy, which means you have 7 days from the date you receive your item to request an exchange.

Items can only be returned or exchanged if they are found to be damaged.

To initiate a return, please contact us at +92 310 2505667. If your return is approved, we’ll provide a return shipping label and further instructions on how to send your item back. Please note that any items returned without prior approval will not be accepted.

For any queries regarding returns, feel free to reach us at +92 310 2505667.

Damages and Issues

Make sure to inspect your order upon arrival and inform us right away if the item is damaged, defective, or incorrect. We’ll assess the issue and resolve it as quickly as possible.

Non-Returnable Items

Some items cannot be returned, such as perishable goods (e.g., food, flowers), custom or personalized products, and personal care items (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about specific items, feel free to reach out to us.

Exchanges

For the fastest service, we recommend returning the damaged item and, once the return is accepted, placing a new order for the replacement.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card provider to process the refund.